1xbt's Privacy Policy

1xbt.winWelcome to 1xbt. This Privacy Policy ("Policy") explains how we — 1xbt Platform — how we collect, use, store, and protect your personal information. By using our website or mobile app, you agree to this policy.

1xbt believes your privacy is a fundamental right. Transparent data management is essential to earning the trust of millions of users in Bangladesh. We never sell, misuse, or share your information with third parties without your consent.

This policy is built to international data protection standards and is reviewed regularly. If you have any questions, feel free to contact our support team at any time.

We collect several types of information during registration and use of 1xbt services. The purpose of each category is clearly described below.

If you log in with a social media account, some basic information (name, email) may be automatically pulled from that platform.

1xbt uses your information only for specific, legitimate purposes. Each use case under our Privacy Policy has a proper legal basis.

• Making account creation and management easier.
• Delivering betting, casino, and other services smoothly.
• Processing payments and financial transactions securely.
• Detecting and preventing fraud, money laundering, and illegal activity.
• Meeting legal and regulatory obligations.
• Improving customer service and resolving issues.
• Sending personalized offers and promotions based on your preferences (with your consent).
• Ensuring the security and stability of the platform.
• Implementing a Responsible Gaming policy.

We never sell or lease your information to third parties for marketing purposes. You can opt out of marketing communications at any time.

Under the 1xbt Privacy Policy, your personal information may only be shared with third parties in the following circumstances:

• Payment Processor: Limited information is shared with payment gateway providers — including bKash, Nagad, and Rocket — to process transactions.
• Regulatory Authority: Information may be disclosed in compliance with legal orders from licensing authorities or law enforcement agencies.
• Technology Partners: Trusted software providers required to operate the platform may access limited data.
• Fraud Prevention: Anonymized data may be shared when working with cybersecurity specialists.

All third-party partners operate under strict data protection agreements with 1xbt. They are not permitted to use your information for any other purpose.

1xbt uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored on your device that help improve your experience.

• Essential cookies: Required for login sessions and security. Without these, the platform will not function properly.
• Functionality cookies: Used to remember your language and settings.
• Analytics Cookies: To understand which sections of the site users spend the most time on. All data is anonymized.
• Marketing Cookies: Used to show you relevant offers based on your preferences. You can turn this off at any time.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working.

1xbt uses industry-leading security measures to protect your data, with safeguards in place at both the technical and organizational levels.

• All data is secured with 256-bit AES encryption.
• Secure data transmission via SSL/TLS protocol.
• Two-factor authentication (2FA) option available.
• 24/7 security monitoring and DDoS protection.
• Regular third-party security audits are conducted.
• Staff data protection training and access controls.
• Intrusion Detection and Prevention System (IDS/IPS).

While we apply the highest level of protection, no online platform can guarantee 100% security. We encourage you to stay vigilant — use a strong password and never share your login details with anyone.

Under the 1xbt Privacy Policy, you have the following rights over your data:

• Right of Access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: In certain cases, you can request that the use of your data be restricted.
• Right to Portability: You can receive your data in a machine-readable format.
• Right to object: You may object to your data being used for marketing or profiling purposes.
• Right to Withdraw Consent: You may withdraw consent to marketing communications at any time.

To exercise these rights, contact our support team. We will respond within 30 business days.

1xbt does not retain your information longer than necessary. The retention period for each category is outlined below:

• Account information: For up to 5 years while the account is active and after closure.
• Transaction Information: Up to 7 years as required by legal obligations.
• KYC documents: Up to 10 years, as required by regulatory guidelines.
• Marketing Data: Deleted immediately upon withdrawal of consent.
• Logs & Technical Data: Up to 1 year.

Once the retention period ends, data is securely deleted or anonymized.

1xbt strictly prohibits registration and use of its services by anyone under the age of 18. We take extra care to protect the data of minors.

• Age verification is mandatory at registration.
• Any registration attempt by someone under 18 will result in immediate account closure.
• Any data collected from a minor is deleted immediately upon discovery.
• Parents can contact our support team to report any suspicious activity.

1xbt may update this Privacy Policy from time to time. Changes may be made due to business updates, legal requirements, or service improvements.

• For significant changes, you will be notified by email or via a notice on the platform.
• The date of any change will always be noted at the top of the page.
• Continued use of the platform after a policy update constitutes acceptance of the new policy.
• Previous versions of the policy are available upon request.

We recommend reviewing this page regularly to stay up to date with the latest Privacy Policy.

For any questions, complaints, or requests regarding the Privacy Policy, please contact our dedicated data protection team.

• Email: [email protected]
• Live Chat: Via the chat icon at the bottom-right corner of the platform.
• Response Time: Typically within 1–3 business days.